Risk, revenue, and relationships: A case study
Sometimes the best privacy outcomes can be achieved by framing the issue in business terms and involving people from different departments. By Lauren Reid of The Privacy Pro.
I speak, write and teach about privacy metrics, privacy risk management, and the role of the privacy architect. These subjects make perfect sense (in my unbiased opinion), but what do they look like in real life? Let me share a real example from my consulting practice; a few details have been changed to protect the confidentiality of my clients and possibly entertain you.
The role of a privacy pro often involves navigating tension — between legal compliance, business goals, and user experience.
A few years ago, I found myself in the middle of such a situation at ACME Co., a Canadian wholesaler that sells anvils, catapults, and rocket-powered roller skates to niche retailers of tactical equipment for wildlife enthusiasts.(1) Demand is specialized, and competition is fierce. I was there to support the Chief Privacy Officer as the company expanded to the US market. What unfolded was a journey from conflict to collaboration, and it serves as a blueprint for managing risk by aligning business priorities.
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