AI literacy in the EU and UK: Legal obligations vs. evolving expectations

Lorraine Maisnier-Boché and Pilar Arzuaga of McDermott, Will & Emery look into the new EU requirements to train staff on AI, as well as to inform clients and third parties.

The EU AI Act introduces a far-reaching AI literacy requirement, for both providers and deployers of AI systems, with very broad implications. This obligation goes beyond simply informing staff: it requires organisations to tailor AI Literacy efforts to their specific sector, the nature and risk level of their AI systems, and the existing knowledge of employees and third parties, including service providers and clients. In its guidance, the AI Office emphasises the need for practical, risk-based training and highlights examples of best practices drawn from contributions by participants in the voluntary AI Pact. These examples, shared through the AI Literacy Practices Repository, provide valuable insights into how organisations can operationalise AI literacy in real-world settings, while setting high initial expectations for compliance.

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