The constructive way to resolve data disputes

Mediating data protection disputes is the clever new way to rebuild customer relations and reduce your company’s exposure to litigation and non compliance actions. Each side has an opportunity to have their say in a private and confidential setting.

There is no decision as to who is right or wrong, just what agreement can be found to resolve matters. Mediation may help you to find out what is making the data subject angry so that you can deal with the underlying problem.

Our mediation service will be helpful where:

• Personal data disputes are taking up too much of your managers and customer service teams’ time
• You discover a compliance problem and it needs to be sorted out quickly and cheaply
• You have a vexatious or frequent requester of personal information
• You have a Binding Corporate Rules Scheme in place as one of the measures to enable 3rd parties to enforce rights offered under the scheme.

Benefits of Mediation

• Private and confidential – avoids embarrassing publicity
• Quick and cheap
• Gets to the real problem
• Does not impose decisions but creates solutions
• Non binding until the parties find a solution
• Deals with underlying issues that courts and regulators cannot
• Conciliatory rather than adversarial

The Process

We offer two forms of mediation:

• A Telephone Service where our skilled mediators will act as an independent neutral to discuss matters confidentially with all sides and explore with each of the parties possible ways to resolve the dispute. This process will take place over a two week period.
• A Meeting where one of our independent mediators will work with the parties for up to five hours to try and help them to find solutions to the problem. For an initial discussion, contact Stewart Dresner, Chief Executive, PL&B.

For more information, click here for the PDF flyer.

What will it cost?

A mediation can be arranged by PL&B for as little as £750 + VAT.